Stay vigilant even when it’s gone - the attacker may still have your data and try to do something with it. The clues that tipped you off to the malware in the first place may give you an idea of what you must do to minimize its effects. Contact your bank to make sure that there haven’t been any suspicious transactions. Contact your friends and family to notify them that they may be at risk (many types of malware try to spread to other computers by sending malicious files).ģ. Change the passwords to all your online accounts.Ģ. If you haven’t already, start doing what you can to contain it:ġ. If you had to go through a full factory reset, chances are you’ve had time to think about how to mitigate the damage of your attack. Once everything is ready, you will need to go through the standard setup procedure of a new PC. After that, your computer will reboot a few times. The reset process should take up to four hours. This way, you can be absolutely sure that the malware is gone. We recommend choosing the Remove the files and clean the drive option. In the next screen, you will choose between simply removing your files or removing the files and formatting your drive. Select Recovery and, under Reset this PC, click Get started.ĥ. Windows 10 allows you to reinstall right from the start menu, giving you a clean slate. Securely store any passwords store any passwords or product keys that you’ll need when restoring your PC to a usable state. Back up any vital files you are reasonably sure aren’t infected – or upload them to the cloud so they don’t infect any of your other devices (Note: regular backups are a great idea!). There are more advanced tools to remove a deeply rooted virus, but the most effective one is wiping everything from your hard drive and reinstalling Windows 10.īefore you begin, you’ll have to make some preparations. If the problem persists after you’ve scanned your computer and eliminated any malware that was found, you may have to go deeper. Tick the boxes next to Temporary files and click OK. Launch it by clicking on the Start button and typing “Disk Cleanup”. You can use Windows’ native Disk Cleanup app to do so. A lot of malware use TMP files in your Windows Temp folder to make a copy of itself. If you’ve recently added any new extensions, delete them and see if it improves the performance of your PC or browser.ģ. The most popular browser, Chrome, does not check the extensions added to its Web Store, so you never know whether the extension you install will be safe. Malware ends up on computers mostly through browsers. If the problems began recently, then a recently installed program might be the culprit.Ģ. Some malware can be removed simply by uninstalling it, so browse the list of programs on your PC and see if there are any that seem suspicious or that you know shouldn’t be there. Things you should do to get rid of malware:ġ. If the initial problem is gone, you will most likely be able to get rid of the malware without doing anything drastic like a system reset. When you enter Safe Mode, your computer will run on its most basic settings. Press F4 to toggle Safe Mode or F5 to start your PC in Safe Mode with Networking. Your PC will restart once again and you will see a few options. Select Troubleshoot > Advanced options > Startup Settings and click Restart.Ħ. After restarting, the Choose an option screen will come up.ĥ. Select Recovery and, under Advanced startup, click Restart now.Ĥ. Click on the Start button and select Settings.ģ.
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